1. Cancelation Procedure
A client must notify our team by one of the following methods:
1.1. Our team might respond to the cancelation information within 48 hours, however, fees and project elements will be adjusted to the date and hour of the cancelation request time. It means that if the client sends us a cancelation request but we finish the project before we respond to the cancelation request the work done after the cancelation request will be free of charge and the project will be marked as not completed.
1.2. Projects files and money will be sent to the client through one of the following methods:
a) Project files
2. Refund Process
All clients can request project cancelation and deposit refund.
2.1. In order to get 100% back of the deposit, a client must request cancelation before our team starts to work on a given project. Depends on the project and requested by client delivery time, our team on average starts a new project 2-3 days after the client’s deposit transaction is confirmed.
2.2. A client can request project cancelation at any time, however, the deposit is not refundable when our team starts to work on the given project. To make it easier for our client, if the project delivery due is greater than 6 days we can accept a 100% deposit back if the cancelation will be requested within the first 3 days from the date a project was ordered. For a project with a delivery due of 6 days or less a client will have 24 hours to request a 100% deposit refund.
2.3. Due to the bank and online payment methods policies and money transfer time, we will send full or partial money back within the 14 days since the cancelation request.
When a client request a cancelation of the project our team might ask for a reason for cancelation and/or might suggest better different services and options but a client doesn’t have to provide a reason for cancelation and doesn’t have to accept any special offer made by our team member.
Neither VIONWO (or any of its suppliers or licensors) nor client will be liable for any indirect, incidental, special, or consequential damages, including, without limitation, lost profits, loss of use, loss of data or goodwill, arising from the use of the services or the platform or the purchase of any service therefrom, even if the company has been advised of the possibility of such damages. Even if the company and/or client are aware of the possibility of such damages, the parties acknowledge and agree that this limitation of liability is an essential element of the basis of the bargain between the parties.