Frequently Asked Questions
So many people as this question, but there is no single answer. Everyone needs something different, everyone has different goals and different target audiences. This is why all our services are fully customized and price depends on the client’s requests, time, and content.
Our team is very flexible and we care about our clients. That’s why it is possible to negotiate the price. We provide high-quality services but as mentioned, every client is different and has different needs. We can do video services for $50 and $600.000. So the only way to know how much your project would cost is to Contact Us and our consultant will send your project’s details including price and estimated time for completing your project.
Understanding every detail about the project is very important for both, the client and us. We are flexible and always willing to make our customers as comfortable as possible so we can communicate through:
– Customer Portal
– Support System
– Portal Online Chat
… and any other chosen by the client platform
You can always choose how you want to receive your files. Currently, we can send files on DVD, USB memory stick, portable hard drive, through the customer portal, WeTransfer.
Whatever you choose, we will send you a password-protected zipped file with your video. Once you receive it or download it we will send you a password by email, SMS, WhatsApp, Line, WeChat. By doing this, we make sure that your data is secured and that only you will have access to your files.
*Additional fees may apply when sending your files by physical items (USB memory stick, DVD, portable hard drive).
Yes, you can cancel anytime. For more information please check our project cancellation policy page.
There are many articles online about video production. We will write from time to time VIONWO articles about video services and video marketing in general on our website (some posts may not be visible directly on our website but you still can find them if you check VIONWO on Google ).
Except for the information from us, we would recommend going to Google and search for any information you need. For example here you have a result of video production services. If you need any specific information, please don’t hesitate to contact VIONWO.
You can reach us out by sending us a message:
We will get your questions answered as soon as we can.